Terms and Conditions

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Terms and Conditions

Pet Care

During the grooming process all care is taken to ensure the health of your pet is considered.Dial a Dog Wash operators and owners are not liable for any pre-existing conditions and problems found during grooming. Any advice given regarding health problems should be checked out by a vet.


In the event of matted fur needing a clip down, the owner should be aware that irriatation may occur from the shaving process. Due to matts sometimes being tight to the skin, the dog's skin may get caught because of the close proximity of working to the skin. The owner agrees that Dial a Dog Wash shall not be held liable for any after grooming effects of matt clipping procedures or problems 'uncovered' on a badly matted neglected coat.The owner agrees to pay all costs for the grooming of the dog including de-matting , whether or not the groomer is able to complete the job.

Aggressive Dogs

Dial a Dog Wash reserves the right to refuse to groom any pet for the safety of the groomer and the dog. The owner agrees to inform Dial a Dog Wash prior to grooming if the dog has bitten or has aggressive tendancies. The owner understands they will be held liable for all bites caused by their dog.

Conditions of Guarantees

Guarantee of service and any refunds , will only be considered if a customers dog has been groomed 8 weeks prior to Dial a Dog wash calling . This is so that the dogs coat is in good condition and free from any knots or matts. Failure to maintain the coat could result in losing the shape of the breed.

Refusal of service

Our groomers have the right to refuse service for any reason that can include some of the following: Dog too heavy, heavily matted etc Some of our groomers do not groom larger dogs, usually for health reasons to themselves.


Missed appointments will incur a fee of 50% of the standard grooming charge . This also applies to cancellations with less than 24 hours notice given.

Please make sure your dog has relieved itself prior to grooming.